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Frequently Asked


1. What is the key ingredient in the Ruby-Cell and ATORAK products?

Protein Growth Factor derived from human fat stem cells

2. Where is the source of the stem cells?

The stem cells are obtained from the stem cell bank in Korea. It has been approved by the Korean Government for use in the beauty industry effective from 2012.

3. How fast will I see results?

This depends on each person’s skin condition. A large percentage of our customers see results within the first week of usage.

4. How often will I need to use these products?

These products are designed for daily use. However, our customers rotate the usage of the products.

5. Is it safe for problem and sensitive skin?

The ATORAK range is specifically designed for problematic and sensitive skin. For example, eczema, acne, hives and other skin conditions.

6. Can it be used by pregnant ladies and babies?

It is safe to be used by pregnant ladies and babies and are widely used by our customers to reduce stretch marks, inflammation, eczema and others.

7. How do I apply the ampoules?

It is highly recommended to use the Ruby-Cell air-brush system which is designed to penetrate deep into the skin and will therefore enhance the results.

8. I just placed my order, when will my order arrive?

Your order should be shipped and delivered within 7 days from the time you checked out. However, for machines such as Nano Mist Facial Steamer it takes longer (up to 3 weeks) to arrive. Also please take note that lockdown restrictions might also affect the delivery time of the item.


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